1. What is SovereLuxe?

SovereLuxe is a premium online boutique specializing in high-end fashion, luxury apparel, and designer accessories. Every piece is curated for craftsmanship, exclusivity, and timeless elegance.

2. Are your products authentic?

Yes. All products sold on SovereLuxe are 100% authentic, sourced only from trusted partners and verified suppliers of luxury goods.

3. Which payment methods do you accept?

To ensure a secure, protected, and seamless checkout experience, we now accept only cryptocurrency payments, including:

  • Bitcoin (BTC)

  • Ethereum (ETH)

  • Solana (SOL)

  • USDT (TRC-20 & ERC-20 networks)

Credit and debit cards are no longer accepted for security reasons (see Payment Protection below).

4. How do I pay with cryptocurrency?

Paying with crypto is simple and secure:

  1. Add items to your cart and proceed to checkout.

  2. Select your preferred cryptocurrency.

  3. Send the exact amount displayed to the wallet address provided.

  4. Upload a screenshot of your transaction for confirmation.

Once your payment is verified, your order will move into processing immediately.

5. How long does payment confirmation take?

Crypto payments typically confirm within minutes. Network activity may cause slight delays, but you'll receive a confirmation email once your transaction is approved.

6. Do you ship internationally?

Yes. SovereLuxe ships worldwide through reliable logistics partners. Tracking details are provided with every order.

7. How long will it take to receive my order?

Estimated delivery times:

  • Domestic Orders: 1–3 business days US/Canada

  • International Orders: 3– business days

High-demand or specialty items may require additional processing time.

Including . Expedited shipping often refers to overnight next day 

8. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You may monitor your package at any time.

9. What is your return policy?

Returns are accepted only under specific conditions due to the exclusive nature of our inventory. Items must be unused, unworn, and in original packaging. Please contact support for eligibility before returning any item.

10. Can I cancel or update my order?

Orders may be canceled or updated before they are processed. Once shipped, modifications are not possible. If you need adjustments, contact us immediately.

11. Will prices fluctuate with crypto?

All crypto prices are calculated in real time. Please ensure you send the exact amount shown at checkout to avoid verification delays.

12. Is my information secure?

Yes. SovereLuxe uses advanced encryption and strict security protocols to protect personal information and transaction data.

13. Payment Security & Fraud Protection Policy

We are committed to maintaining a secure, transparent, and reliable shopping experience for all customers.

Due to a recent increase in unauthorized and fraudulent transactions using stolen or compromised credit/debit cards, we have updated our payment system to enhance safety and ensure smooth order fulfillment.

Effective Immediately:

SovereLuxe no longer accepts credit card or debit card payments on our platform.

To provide a safer and more protected checkout experience, we now accept the following cryptocurrency options:

  • Bitcoin (BTC)

  • Ethereum (ETH)

  • Solana (SOL)

  • USDT (TRC-20 & ERC-20 networks)

Cryptocurrency transactions significantly reduce risks associated with chargebacks, fraudulent disputes, and compromised payment info while offering faster processing, enhanced privacy, and higher transaction integrity.

Our top priority is safeguarding our customers and maintaining efficient order processing standards. We understand this change may be new to some shoppers, and we are prepared to guide you through the payment process step-by-step if needed.

 

For assistance, please contact our support team at support@sovereluxe.com